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Privacy Policy

Effective Date: April 22, 2025

Thank you for choosing CONEON (your trusted brand). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website https://www.coneon.in or use our mobile application ("Application").

1. Information We Collect

  • Personal Information: Your name, email address, contact details, and account information.
  • Transaction and Order Details: Purchases, payments, and shipping addresses.
  • Device and Usage Information: IP address, browser type, operating system, and usage patterns.
  • Precise Location Data: With consent, location data via GPS, Wi-Fi, or network triangulation.

2. How We Use Your Information

  • To provide, maintain, and improve our platform and services.
  • To process purchases, payments, and deliveries.
  • To communicate with you about your account and transactions.
  • To personalize your experience based on your preferences and location.
  • To meet legal obligations and prevent fraud.

3. Precise Location Data Collection

  • Accurate Delivery: Ensures correct delivery location.
  • Location-Based Services: Local promotions and recommendations.
  • User Consent: Collected only with explicit permission. You can revoke at any time via device or app settings.
  • Privacy Assurance: We do not share your location data with third parties except as stated in this policy.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You may manage or disable cookies through your browser settings.

5. Data Security

We implement reasonable security measures to protect your data. However, no internet or electronic system is 100% secure. While we strive to protect your data, absolute security cannot be guaranteed.

6. Data Retention and Deletion

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Specifically:

  • Account Information: We retain your profile information, contact details, and account credentials for as long as your account remains active. If you choose to close or request deletion of your account, we will delete or anonymize this data within 30 days, unless we are legally required to keep it.
  • Transaction and Financial Records: Information related to your orders, purchases, and payments is retained for a period of up to 7 years to comply with applicable tax, accounting, and legal requirements.
  • Device and Usage Information: Technical logs, cookies, and usage patterns are stored for a maximum of 12 months, after which they are automatically deleted or fully anonymized.
  • Precise Location Data: Location data collected with your consent is kept only as long as needed to fulfill the specific service (such as delivery tracking or localized promotions) and is deleted or anonymized within 90 days of the relevant transaction or activity.

When we no longer have a legitimate business need or legal obligation to process your personal data, we will either securely delete it or anonymize it so that it can no longer be associated with you.

7. Sharing Your Information

  • Service Providers: For payments, logistics, etc.
  • Transactional Needs: With buyers, sellers, or users for orders.
  • Legal Compliance: As required by law or legal processes.
  • Analytics: Aggregated data may be used for business insights.
  • Note: We do not sell or trade your personal data.

8. Your Rights and Choices

  • Update or correct your personal info in your account settings.
  • Opt-out of marketing via preferences.
  • Revoke location permissions anytime.
  • Request account deletion, subject to legal requirements.

9. Children's Privacy

Our platform is not for children under 13. We do not knowingly collect their data. If such data is found, it will be deleted.

10. Changes to This Privacy Policy

We may update this Privacy Policy. Revisions will appear on this page with a new effective date. Major changes will be communicated via the platform.

11. Important Instructions for You

  • Ensure your information is accurate and current.
  • Protect your account; report unauthorized use immediately.
  • Do not post harmful or misleading content; report any you find.

12. Contact Us

For questions or concerns about this Privacy Policy or to exercise your rights, contact us at:

Email: contactus@coneon.in